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Why can’t I see recorded videos when I playback recorded videos?

Please be noted that some antivirus software may block playback applications, which makes DIGIEVER NVR cannot work as normal.

For instance, AVG is a free antivirus software that will block all images from NVR.
Users can see the footage, but cannot view any videos when playback videos.

To prevent this situation, please disabled all protect function in AVG, when you using DIGIEVER NVR.