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< Faq Lists


Why NVR cannot receive event information from camera?

There are some situations resulting in the failure of event information.

To solve this situation, please check your setting as below:

1. Please check whether motion detection is properly set up by IP camera

2. Please check whether motion detection is enabled by NVR.

Please go to cofiguration page > Recording & Event > Event & Action Management to check:

Please click “Apply” to execute all settings.

3. Others
Hardware limitation of camera may make its event have difficult sending to NVR.
Please reset camera to default to solve this situation.